Human Resources Case Study
Australia's Largest Retailer (HR Function)
The Story
The Challenge
The client is the Human Resources function of Australia's largest retailer — around 900 employees serving over 200,000 employees across the broader business. The retailer had experienced success with agile operating model design in one of its business units and looked to HR to be a front-runner to support and enable the broader transformation, shifting the focus from functional silos to become employee-experience led.
The HR function had a burning platform for change: difficulties in prioritisation, duplication of work, silos between functions, and a lack of end-to-end ownership — with an existing operating model over five years old and no longer fit for purpose.
Our Approach
ADAPTOVATE worked with the HR leadership to design a new, fit-for-purpose operating model:
- Aligned on the reason for change, strategic objectives and new operating model design principles with the Chief People Officer and the HR executive leadership team
- Co-designed the overall operating model shell with the leadership team and direct reports through face-to-face and online workshops
- Detailed-designed a pilot of the operating model featuring 1 Practice with 5 Chapters and 2 Tribes, consisting of over 50 squads in total
- Detailed-designed the rest of the model in collaboration with team members, focused on team journeys and unlocking capability and value delivery
Results & Impact
Outcomes
ADAPTOVATE delivered a fit-for-purpose operating model aligned to the company and HR strategy — organised around building key employee capabilities and the employee journey and experience, and designed to drive best practices and standards and deliver business objectives.
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