Accelerated Digital Transformation at a Health Insurer
Technology Division of a Not-for-Profit Australian Health Insurer
The Story
The Challenge
We are the technology division of a not-for-profit health insurer in Australia that wants to deliver a whole-platform refresh across the company. We have 8 programs, 18 vendors and 350+ people to align.
Our Approach
In collaboration with the health insurer, ADAPTOVATE defined the strategy, architecture and roadmap and built internal capability:
- Defined the strategy, architecture and roadmap
- Co-designed the desired end-to-end customer experience with the executive team
- Built internal capability for over 350 people
- Established an Enterprise Architecture function across 8 programs and 18 vendors
- Coached the team to meet aspirations of stability and the ability to deliver quickly by leveraging DevOps, Centres of Excellence and Chapter concepts
Results & Impact
Outcomes
ADAPTOVATE defined the strategy, architecture and roadmap and built the internal capability for the platform refresh — running the vendor procurement program across 18 vendors and 8 programs, and coaching 350+ people to deliver with greater stability and speed using DevOps, Centres of Excellence and Chapter concepts.
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