Breaking Down Delivery Silos in a Bank

Credit Card Brand & Big-Four Australian Bank Partnership

The Story

The Challenge

We are a credit card brand with a major partnership with one of the big-four Australian banks. We want that bank to have faster product delivery to customers of our product and improved collaboration, and to break down the current silos that are duplicating work across delivery partners.

Our Approach

In collaboration with the credit card and bank partners, ADAPTOVATE used its PMO capability to streamline operations:

Aligned on delivery priorities across the products, digital delivery, technology and customer-service silos
Refined PMO operations and governance to work in agile ways across the projects and delivery partners
Uplifted transparency and increased consistency of ways of working by establishing a common operating rhythm
Documented artefacts, ways of working and templates in a playbook

Outcomes

By aligning delivery priorities across previously siloed teams and embedding a common operating rhythm and PMO governance, ADAPTOVATE improved speed, collaboration and consistency of delivery across the partnership — captured in a playbook the client could own.

“Special thanks to ADAPTOVATE! I’m really proud of what we have collectively achieved together, especially in light of a broad stakeholder network and steady stream of risks that needed to be quickly mitigated and managed. The resilience, creativity and connectivity that this team has enabled is what I hope will be an enduring cultural change in the way we deliver complex propositions end-to-end.”

Tribe Lead – Payments