Agile Coaching in an Australian Government Department
Victorian State Government Department
The Story
The Challenge
Our client, a Victorian state government department, was seeking to provide improved outcomes for Victoria's citizens by improving their products and services through uplifting their team's capabilities in Product Management. They were seeking a bespoke training series for a cohort of employees from diverse backgrounds to embed a consistent approach to product management thinking, terminology and methodologies, with a priority on taking a customer-centric approach across a variety of different products.
The products were each at different levels of maturity, from inception and piloting new products to established long-term products matured in their lifecycle. They were also seeking the learnings to become a repeatable, scalable product development framework with templates that can be extended to other products.
Our Approach
In collaboration with the department, ADAPTOVATE designed and delivered a bespoke product management training series.
- Designed a 6-week training series including elements such as product canvas, OKRs, product roadmaps, breaking down work, and adopting a customer-centric mindset
- The training series was highly interactive, using real-world scenarios to model and provide real-life examples to cater for products in their different lifecycles
- Delivered follow-up small-group coaching sessions to integrate the new learnings to selected organization's products
- Facilitated Showcases for the different teams to celebrate and share learnings
- Developed a Playbook that summarised the learnings, with reusable templates and examples of the frameworks in their context to establish consistency in future adoption of the approach
Results & Impact
Outcomes
Following the training series, 94% of participants understand the fundamentals of product lifecycle management, 93% understand common product management terminology and methods, and 93% are adopting a customer-centric mindset in their approach to products. ADAPTOVATE also saw a 25% increase in confidence to apply product management principles and a 19% increase in ability to articulate roles and responsibilities in product management.
“ADAPTOVATE changed our whole approach to products and services. Clearly this training has been really helpful and it would be great to see how it can be utilised for other new products.”
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